Award nomination!

We’re proud to have supported Bacta in the design and development of their new digital customer interaction system, BactaPORTAL.
And we’re even more thrilled that the system has just been shortlisted in the Trade Association Forum (TAF) Best Practice Awards 2022, for Digital Innovation of the Year!
BactaPORTAL has enabled Bacta’s members to shift from a paper-based system of recording customer interactions to a web-based platform, providing a more robust and user-friendly interface.

ISD were chosen by Bacta to be their technology partner on this project.

Launched during September 2021, Bacta Portal records all customer interactions, including self-exclusion of customers from their own, and other operators’ AGCs / MSAs (Motorway Service Areas).

The system ensures that members comply with the LCCP, and it also provides the Bacta team with the ability to set up wide-area exclusions through some fantastic new Google Map-driven functionality.


(Transcript of full article from COINSLOT magazine Dec 17-Dec 30 issue):

Bacta has been shortlisted in the Trade Association Forum (TAF) Best Practice Awards 2022 for its acclaimed BactaPortal. The TAF awards, now in their nineteenth year, are supported by the Department of Business, Energy and Industrial Strategy, and recognise excellence, innovation and best practice amongst trade associations in the UK.

Bacta will be competing for the Digital Innovation of the Year award with its Portal shortlisted for a successful shift from a paperbased system of recording customer interactions to a web-based platform, providing a more robust and userfriendly interface for members to help protect players and abide by LCCP regulations.

The shortlist was confirmed this week with the awards ceremony taking place on Thursday February 17 at Drapers Hall, London.

John White, Bacta CEO, said: “What a fantastic way to end the year! We are thrilled to be shortlisted for this award, which recognises the hard work that went into the Portal. In fact, when I look back on the last couple of years, development of the Portal figures large in my mind. While we need to wait to see if we actually win the award, I think getting this far is testament to the hard work of everyone in getting the BactaPortal live. In particular I would like to thank Chris Wrigley and team from ISD and our MSOs Brad and David.” Emily Wallace, Interim Chief Executive, Trade Association Forum, said: “Trade Associations including Bacta have played an absolutely critical role in supporting the UK economy throughout the turbulence of the last two years. As we move forward, it is right to celebrate the achievements of the sector, recognise excellence and collaborate to improve the role that Associations can continue to play to support the Economy for the future.

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