When you want a custom-built app or a software programme, ISD have you covered
At our core, MAXIM stands as our flagship, but our expertise extends far beyond that, encompassing extensive experience in developing custom software and apps.
Our primary focus is assisting businesses in their transformational journey to enhance the way they operate.
The process we follow is straightforward yet effective:
- We begin by helping you clearly and efficiently define your requirements using plain English.
- Leveraging some of the world’s leading tools and technologies, we design the software to meet your specific needs.
- Throughout the journey, we work closely with you to test and implement the software, ensuring it aligns perfectly with your goals before deployment on your production servers.
- Ensuring top-notch performance, we thoroughly verify the data integrity, ensuring the software performs impeccably based on your requirements.
- We are committed to continually monitoring and maintaining the performance of both the database and the application. Should the need arise, we collaborate with you to optimise these features, guaranteeing the utmost reliability and stability of your application.
Our approach ensures a seamless and enjoyable experience as we help bring your software visions to life.
Because of our long-standing reputation as a technology leader in the gambling sector, Bacta approached us with a brief to design, develop and deliver a brand-new online user portal.
An integral part of the brief was the need to capture all customer interactions, and record and manage self-exclusions. This would be a shift from their old paper-based system of recording customer interactions to a web-based platform, providing a more robust and user-friendly interface for members to help protect players and abide by LCCP regulations.
Therefore the new system would drive operational efficiencies for their members, and store the information in a more robust and compliant way.
Taking place prior to the global pandemic, the initial task was to deliver the self-exclusion module. We worked alongside Bacta and an industry user group made up of some of their members, and got to the point where an early version of the system was ready to test. But testing and roll-out had to be put on-hold as Covid-19 hit the UK, and the government closed down all non-essential businesses, which included all of Bacta’s members, many of whom were furloughed.
But that didn’t stop the continuation of development. It had become increasingly apparent that customer interactions and self-exclusion conversations are very closely related, so it was decided that these would be integrated and developed further into a “single user-journey”.
This meant that by the time restrictions were eased, we had a more developed version of the Portal ready for the User Group to start testing when they returned to work and opened for trading.
Throughout the project, we were supported by bringing in the services of a brand and marketing business, who have specialist knowledge of the sector. RJ Brand Design helped us design the brand look and feel, and also the user-interface for the system. Working with us, they further supported Bacta with the development of the user guide, training video, and marketing materials.
Bacta Portal was formally launched in September 2021. In its current state, Bacta Portal records all customer interactions, including self-exclusion of customers from their own, and other operator’s AGCs / MSAs (Motorway Service Areas). The system ensures that members comply with the LCCP, and it also provides the Bacta team with the ability to set-up wide-area exclusions through some fantastic new Google Map-driven functionality.
Further enhancements and modules are in development by us, and will be added in the coming months. These will include:
- Age Verification
- Crime Alerts
- Compliance Handbook
- Staff training materials
Bacta Portal is now being used day-to-day across Bacta’s network of members, and forms an integral part of their operations.
Bacta is the trade association that represents the interests of Britain’s amusements and high street gaming manufacturers and operators.
The industry, whose roots date back to pre-war Britain, is employed in the delivery of what recent research conducted by PricewaterhouseCoopers LLP (PwC) referred to as socially responsible, value for money and FUN!
Businesses represented by Bacta can be found on every high street in Britain and whose income helps to sustain tourist attractions, particularly at the coast.
Our solutions include:
- General Ledger
- Cash Accounting
- Stock Management
- Bill of Materials
- Marina Accounting and Berth Management
- Membership Management
- Direct Marketing
- Print Management
We put our success down to:
- Great customer service and support
- Listening to customers’ requirements and their users’ needs
- Continually evolving our products
- Utilising current technologies to deliver efficient, user friendly solutions.
ISD are accredited with ISO 27001:2013
This means that we have met the global standard for effective information management.
ISO 27001-certified organisations can show that they have taken steps to protect data in the event of a breach.