Privacy Policy

Welcome to ISD Computer Services Global Privacy Policy (“Privacy Policy“). This Privacy Policy applies to users resident in the United Kingdom and explains how we collect, use, disclose and protect your Personal Information. Please note that a specific privacy policy for certain Sites or Services may supplement or supersede this Privacy Policy.

In this Privacy Policy “we“, “us” and “our” refers to ISD Computer Services Ltd. For more information about us and our brands, please visit By “Personal Information” we mean any information relating to an identified or identifiable natural person. This is broader than just information of a personal or private nature, and also includes information including, without limitation, your name, date of birth, and e-mail address.

Quick Reference

  1. Scope of our Privacy Policy
  2. Consent
  3. How do we obtain your Personal Information
  4. For which purposes we may use your Personal Information
  5. To whom we may disclose your Personal Information
  6. How we protect your Personal Information
  7. Your choices regarding direct marketing
  8. How to access, correct or delete your Personal Information
  9. How long we retain your Personal Information
  10. Children
  11. Transfers to other countries
  12. Changes to this Privacy Policy
  13. How to contact us

1. Scope of our Privacy Policy

Our Privacy Policy applies to all Personal Information we collect, use, share or otherwise process through our activities, both online and offline, which display, link or refer to this Privacy Policy, including:

Throughout this document, we will refer to our online activities as “Sites” and to our online and offline activities as “Services“. You should be aware that our Sites may contain hyperlinks to third party websites, apps, etc. which are not controlled by us and which are not covered by this Privacy Policy. We have no responsibility or liability for the content and activities of these third party websites, apps, etc. As these third parties may independently collect your Personal Information, we suggest that you consult the privacy policies of these third parties to learn more about their use of your Personal Information. Our websites make use of cookies. For more information on this subject, please also consult our Cookie Policy (see below, Section 14 “Cookie Policy”.

2. Consent

We collect, use, disclose and/or otherwise process your Personal Information where it is fair and lawful to do so. If you do not wish to provide your Personal Information to us, we may not be able to provide you with the products and services you have requested.

3. How do we obtain your Personal Information?

Personal Information obtained from you directly

Firstly, we may obtain your Personal Information from you directly, e.g. when you sign up for our newsletters, register on our Sites, buy a product from us, fill out a survey, make a comment or enquiry, post something on our social media pages, etc.

Personal Information collected this way may include:

Personal Information collected automatically

Secondly, some Personal Information may be collected automatically when you visit or use our Sites, such as information collected by cookies and other technologies on our websites. Please also consult our Cookie Policy (see below, Section 14 “Cookie Policy”) for more information on how we make use of cookies and other automated means of data collection. Personal Information collected this way may include:

Personal Information obtained from other sources

Lastly, we may also collect Personal Information from other sources, such as organisations we work with who are authorised by you (or otherwise entitled) to share your data with us.

Personal Information collected this way may include income level, your interests such as hobbies and pets, consumer and market research data, purchase behaviour, publicly observed data or activities such as blogs, videos, internet postings and user generated content.

4. For which purposes we may use your Personal Information

We may use your Personal Information for our business purposes such as:

5. To whom we may disclose your Personal Information

Intra-group sharing

Your Personal Information may be shared with other companies within our group and/or other third parties, in accordance with this Privacy Policy.

Third party service providers

We may use third party service providers to provide services to achieve our business purposes, including marketing agencies, market research companies, e-commerce fulfilment partners, software providers and merchants of ISD Computer Services Ltd products.


If another company acquires (part of) our company, business, or our assets, that company may acquire all or part of the Personal Information collected by us and will assume the rights and obligations regarding your Personal Information as described in this Privacy Policy. In the unlikely event of an insolvency, bankruptcy or receivership, your Personal Information may also be transferred as a business asset.

Necessary disclosures

We may disclose your Personal Information if we believe in good faith that such disclosure is necessary:

6. How we protect your Personal Information

We have implemented appropriate technical and organisational measures to protect your Personal Information against accidental or unlawful destruction or accidental loss, alteration, unauthorised disclosure or access and against all other unlawful forms of processing. When collecting or transferring sensitive information we use a variety of additional security technologies and procedures to help protect your Personal Information.

7. Your choices regarding direct marketing

We may periodically send you newsletters, surveys, offers, and other promotional materials related to our products and services which we believe are useful for you. If you do not wish to receive such communications at any point, you will have the opportunity to “opt out” by following the “unsubscribe” instructions provided in each of our e-mails or by contacting us directly (please see contact information below). Regardless of your indicated e-mail preferences, we may send you notices of any updates or other necessary service messages to our Privacy Policy or otherwise as necessary for provision of the Services.

8. How to access, correct or delete your Personal Information

We strive to keep your Personal Information accurate and up-to-date. We provide you with reasonable access to your Personal Information and the option to review and request correction and/or deletion where appropriate.

9. How long we retain your Personal Information

We will only retain your Personal Information as long as reasonably required for the purposes as noted above.

10. Children

If you are below the age of 18, please do not provide Personal Information to Us through our Sites. If you are the parent or legal guardian of a child under 18 who has registered on one of our Sites, or who you believe has otherwise provided Personal Information to us, please contact Customer Relations at to have the information deleted. Minors must obtain express consent from parents or legal guardians prior to accessing or providing any Personal Data.

11. Transfers to other countries

Your Personal Information may be transferred to and processed in other countries where laws governing the processing of Personal Information may be less stringent than the laws in your country. We have implemented strict procedures and controls in order to ensure that your Personal Information is protected adequately regardless of the country where it is stored or otherwise processed.

12. Changes to this Privacy Policy

We may occasionally update this Privacy Policy. If we do, we will update the date at the top of this Privacy Policy. If we make significant changes to our Privacy Policy that materially alter our privacy practices, we may also provide you with prior notice of the pending update by other means, such as contacting you using the e-mail address you last provided us with, or posting a notice on our corporate website and/or social media pages prior to the changes taking effect. Please always verify whether you have consulted the latest version of the Privacy Policy. Your continued use of our Sites and Services constitutes your agreement to this Privacy Policy and any updates.

13. How to contact us

We welcome your comments or questions regarding this Privacy Policy or our processing of your Personal Information. You can contact us by sending a letter to the ISD Computer Services Ltd, Suite 211b, 1000 Lakeside, Western Road, Portsmouth, PO6 3EN.

14. Cookie Policy

This website uses Cookies.

We use cookies to personalise content and ads, to provide social media features and to analyse our traffic. We also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.

Cookies are small text files that can be used by websites to make a user’s experience more efficient.

The law states that we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies we need your permission.

This site uses different types of cookies. Some cookies are placed by third party services that appear on our pages.

Necessary cookies help make a website usable by enabling basic functions like page navigation and access to secure areas of the website. The website cannot function properly without these cookies.

Preference cookies enable a website to remember information that changes the way the website behaves or looks, like your preferred language or the region that you are in.

Statistic cookies help website owners to understand how visitors interact with websites by collecting and reporting information anonymously.

Marketing cookies are used to track visitors across websites. The intention is to display ads that are relevant and engaging for the individual user and thereby more valuable for publishers and third party advertisers.

Unclassified cookies are cookies that we are in the process of classifying, together with the providers of individual cookies.

See the Cookie Declaration on our website to find out which types of Cookies we are currently using on our website.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

Learn more about who we are, how you can contact us and how we process personal data in our Privacy Policy.

Your consent applies to the following domain:

Our Clients

‘We have worked with ISD for over 15 years, with both companies prospering through this relationship. Our business has evolved through the innovative products they offer and we have security in the knowledge that ISD understands and caters to the needs of our business.’

Jodie Davis, Marketing Executive
Castle Leisure Ltd

Praesepe has been using the Maxim platform for over ten years.

The system will allow you to segment your database using traditional marketing channels, which drives admissions and footfall to clubs and venues.

Maxim will also link to current self exclusion platforms, keeping your business fully compliant.

The team are constantly enhancing their products in order to keep ahead of the game.

Phil Gibbs, Operations Manager
Praesepe, which incorporates Beacon Bingo and Cashino Gaming

“Carlton has benefitted from a long term relationship with ISD, developing our bingo IT systems. In an ever-changing technological world with the compliance challenges this creates,  it is reassuring to be able to turn to a team who can “speak our language” in a user-friendly way.”

Mike Watret, Managing Director
Carlton Bingo

The Maxim membership system has transformed how we engage with our customers.

In conjunction with the 82830 messaging system, has led to a significant saving on our CRM spend, with improved response rates too, a double win for our business!


Mark Jepp Managing Director
Majestic Bingo

“The ISD team delivered a first rate Membership system that has helped to continue the growth of our Business. They’ve continued to innovate and develop the system and have delivered everything they promised.”

Lee Rich
BJ's Bingo

“ISD offers a bingo membership system unrivalled by any other product; many years of hard-earned experience have enabled the firm to create a user-friendly and flexible product. I can highly recommend ISD’s product.”

Anthony Vines
Praesepe PLC

“ISD provides an excellent service and a very high-quality product. Their knowledge and expertise is excellent and I would have no hesitation in either using ISD or recommending them to anyone else.”

Wayne Davies
Castle Leisure

“ISD delivers on time, and if a change is required the turnaround time is second to none. I found the team extremely approachable and always willing to help. The team has fantastic design and programming abilities.”

Stuart Lawson
Gala Coral Group

Get in touch